aA
adeebdollie A
1 reviews | Active since Jun 2016
21 Feb 2024, 15:03
No Communication Skills!
Please invest your money elsewhere, there communication skills is 0/10 or maybe they just mess clients around when you want to withdraw funds. They had 4-6 weeks to give me my money. On the 6th week they communicate that they waiting on HR forms. I had emailed, called and not ONCE have they said this, I called, I emailed, they never called me, i always had to contact them, only ONCE they rep****, today, after 6 weeks. Ridiculous, glad i am investing elsewhere.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
21 Feb 2024, 15:51Dear Adeeb,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply21 Feb 2024, 15:51
Official
Dear Adeeb,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's replyOfficial
22 Feb 2024, 08:26Dear Adeeb,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and can confirm that one of our Complaints specialists will be in contact with you in order to assist more efficiently.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply22 Feb 2024, 08:26
Official
Dear Adeeb,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and can confirm that one of our Complaints specialists will be in contact with you in order to assist more efficiently.
Kind Regards
Customer Insights and Escalations