JB
Jenna B
1 reviews | Active since Apr 2023
19 Sept 2024, 08:51
No communication on claim
I put in a claim on 3 September. My claim has been stuck on payment for quite some time. I am seeing claims submitted after me being paid. What the hell is going on. I can't get through when calling.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
19 Sept 2024, 11:19Dear Jenna ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply19 Sept 2024, 11:19
Official
Dear Jenna ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
JB
Jenna B's updateReviewer Update
25 Sept 2024, 11:06So on Monday (23 September at 17:06) I get this message "Your bank won?t allow us to deposit your savings pot payment into your account. Please call Alexforbes on ***to resolve the issue"
I call this number and click option 3, all it says is I must track the claim on the website and the call ends. So how am I supposed to call a number and no-one answers. What I don't understand is that my employer pays my salary into this account and end July I received a refund from SARS but you can't pay into this account. I attached my statement and yet no-one can look at a statement. Seems there is no common sense in the payments department. So now yet again I have to complain so I can get assistance.
I call this number and click option 3, all it says is I must track the claim on the website and the call ends. So how am I supposed to call a number and no-one answers. What I don't understand is that my employer pays my salary into this account and end July I received a refund from SARS but you can't pay into this account. I attached my statement and yet no-one can look at a statement. Seems there is no common sense in the payments department. So now yet again I have to complain so I can get assistance.
JB
Jenna B's update25 Sept 2024, 11:06
Reviewer Update
So on Monday (23 September at 17:06) I get this message "Your bank won?t allow us to deposit your savings pot payment into your account. Please call Alexforbes on ***to resolve the issue"
I call this number and click option 3, all it says is I must track the claim on the website and the call ends. So how am I supposed to call a number and no-one answers. What I don't understand is that my employer pays my salary into this account and end July I received a refund from SARS but you can't pay into this account. I attached my statement and yet no-one can look at a statement. Seems there is no common sense in the payments department. So now yet again I have to complain so I can get assistance.
I call this number and click option 3, all it says is I must track the claim on the website and the call ends. So how am I supposed to call a number and no-one answers. What I don't understand is that my employer pays my salary into this account and end July I received a refund from SARS but you can't pay into this account. I attached my statement and yet no-one can look at a statement. Seems there is no common sense in the payments department. So now yet again I have to complain so I can get assistance.