No communication

I transferred my pension fund from an ex employer to my current employer and withdrew a portion of the funds. My last day at the previous employer was 31 January 2022.

My complaint is not necessarily about the delay in the finalization of the process but its more in the lack of communication I've had from the Alexander Forbes consultant ***. He has never responded to any of my emails enquiring nor provided me with any updates on the process. To this day I am not even aware if my case is being worked on or what?

Is it not a FAIS requirement to keep the client informed throughout the process or even the decency to respond to a simple email?