No communication

Alexander Forbes’ total lack of communication regarding the missing tax directives is absolutely unacceptable for a financial institution of this size. I have been requesting a tax directive for a client for more than a week, and because of this delay I am unable to submit her 2025 tax return.

Despite multiple follow-ups, I have received no feedback, no update, and no indication of progress. This level of service is completely unreasonable and places both myself and my client at risk of non-compliance through no fault of our own.