FT
Felecia T
1 reviews | Active since Oct 2024
02 Oct 2024, 09:04
No communication at all
I am writing to express my frustration and disappointment with the lack of response I have received from your company. For over two weeks, I have been attempting to contact Alexander Forbes through various channels, including WhatsApp, telephone, and email, but have not received any response.
This lack of communication is unacceptable and has caused significant inconvenience. I expect a prompt response to this complaint and immediate action to address my concerns.
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Replies (1)Alexander Forbes Financial Services's replyOfficial
02 Oct 2024, 11:56Dear Felicia
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply02 Oct 2024, 11:56
Official
Dear Felicia
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
