No communication

I am in disbelief, they really do not correctly communicate with their customers. A claim was made on the 17th of August 2026 , they sent an email to my work email address for missing documents of which I no longer have access to , I had to call their number and ended up speaking to a robot and requesting a call back. Someone called me back on the 20th and requested an id copy and my marriage certificate which I sent the same day. Needless to say no communication since then and my claim is still on assessment , I understand the turn Around time that's not the issue here , the lack of communication or sending emails to an email address your clients no longer have access to is absolutely obserd. Why are you unable to send sms's as correspondence to request documents or even state something is missing? You guys are extremely unprofessional and this is not okay. I will be informing my colleagues to move their funds to a different institute because of this experience. It's so traumatic to have to run around for money that is mine, When all I ask for is PROPER COMMUNICATION. In my email sent I advised your company to refrain from sending communication to my work email address