KK
Kholofelo K
1 reviews | Active since Jun 2024
16 Sept 2024, 22:18
No Care and Respect for Clients from AF
Alex Forbes doesn’t respect clients. Shareholders, Management and their employees are making a living because of investments and funds that clients invest in their fund.
The AF 2 pot claims process is a disaster. Clients are stuck on one stage of the claim process for long while others who claimed after are progressing and getting paid. Atleast contact clients who are not progressing and let them know what issues are instead of pulling the 20 days TAT card.
Momentum clients claims are processed within a week with consistency. That’s care and respect!
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Alexander Forbes Financial Services's replyOfficial
17 Sept 2024, 13:09Dear Kholofelo,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply17 Sept 2024, 13:09
Official
Dear Kholofelo,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations