NO ASSISTANCE AT ALL

I would like to voice my discontent towards Alexander Forbes.<br> My mother has funds that need to pay out but it has been a struggle since day one.<br> Firstly I sent all the documentation they required on her behalf and we heard nothing back from them. Then she phoned in and more documents were sent. This happened three times were something else was needed and we had to phone in to find out what was going on. The last time they informed her that we need the send her TAX number. This was sent - and again, silence. When she phoned back she was informed that there was a problem with her ID number as it differs on her marriage certificate and her ID number. I have explained to them that when the new green ID books were issued the last digits of the ID number changed. I have sent numerous e-mails in this regard and given that they work with this type of queries daily, surely they must know about this procedure. After everything was sent and explained AGAIN, we have yet not received ANY FEEDBACK AT ALL. I would like assistance as soon as possible or somebody that understands English to phone me to have this resolved!<br>