No accountability

I have been struggling with this matter since the 20th of December. I've asked to do a withdrawal on my fund. I have left my employer at the end of October and was advised to complete requests to move my account to a new fund in order for my two pot claim to be resolved. I have completed and sent the forms to Nonhlanhla Chauke to move the funds and complete the withdrawal. There has been no feedback for a month and the status of my fund us still the same as at the end of October.

I called your call centre and when I asked to speak to a Team Leader I was placed on hold for 15 minutes and counting. No Team leader and agent does not get back to me.

Honestly is this how you run your business? It's pathetic! I want to be helped.