LS
Lucian Sans-Souci
1 reviews | Active since Jun 2015
04 Sept 2024, 11:38
no access
I have been trying to access your system for 2 days now and cannot get in please I need assistance as call center queue is also available
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
04 Sept 2024, 11:58Dear Lucian ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience
We apologise for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 Sept 2024, 11:58
Official
Dear Lucian ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience
We apologise for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalations
LS
Lucian Sans-Souci's updateReviewer Update
04 Sept 2024, 16:31attempted multiple time cannot log in
LS
Lucian Sans-Souci's update04 Sept 2024, 16:31
Reviewer Update
attempted multiple time cannot log in
LS
Lucian Sans-Souci's updateReviewer Update
04 Sept 2024, 16:34can someone please call me and assist me as site is still offline
LS
Lucian Sans-Souci's update04 Sept 2024, 16:34
Reviewer Update
can someone please call me and assist me as site is still offline