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Frans R

1 reviews | Active since Jul 2011

02 Sept 2024, 13:13

No Access

I have been trying since 9am yhis morning to access http://connect2af.alexforbes.com/ which now leads to this complaint why cant i access

0
Replies (15)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply02 Sept 2024, 13:26
Official
Dear  Frans ,  At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.  We will investigate your query and provide feedback with the contact details provided.     Kind Regards Customer Insights and Escalations 
FR
Frans R's update02 Sept 2024, 16:35
Reviewer Update
My account has now been locked please unlock my details has been sent
FR
Frans R's update02 Sept 2024, 16:49
Reviewer Update
No option to withdraw
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply02 Sept 2024, 16:54
Official
Dear Frans 

Please be advised that one of our specialists will be in contact with you. Kind RegardsCustomer Insights and Escalations
FR
Frans R's update03 Sept 2024, 10:23
Reviewer Update
No withdrawal option on the Alexander forbes website no withdrawal forms
FR
Frans R's update03 Sept 2024, 11:07
Reviewer Update
insufficient funds i thought money was going to be transferred from my current pot not accumulated only starting from the 31 August
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply03 Sept 2024, 11:51
Official
Dear  Frans ,  At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.  We will investigate your query and provide feedback with the contact details provided.     Kind Regards Customer Insights and Escalations 
 
FR
Frans R's update03 Sept 2024, 16:51
Reviewer Update
Cant access the af website
FR
Frans R's update04 Sept 2024, 07:40
Reviewer Update
I am now getting the impression that the af login portal has been disabled in order to buy time it cant be offline 24/7 as i'm working in IT myself the website can't be overflooded all the time
FR
Frans R's update04 Sept 2024, 08:01
Reviewer Update
Error: [Function: null]TIRM030E: APPLICATION FAILED - UPDATES HAVE BEEN BACKED OUT TIRM601E: ERROR TRANSLATING THE COMMON FORMAT BUFFER INTO VIEWS CSJU3UH TIRM046E: TRANSACTION PROCESSING TERMINATED TIRM602E: REMOTE COOPERATIVE PROCESSING WAS ACTIVE TIRM604E: PROCEDURE STEP AND TRANCODE TRACE BACK CSJU3UH S_JU3UH_MW_BENEFIT_CALC
FR
Frans R's update04 Sept 2024, 08:10
Reviewer Update
Another question two days ago i tried to withdraw no indication if it went through or not as your website was offline today i dont see any balace and no history
FR
Frans R's update04 Sept 2024, 11:17
Reviewer Update
With no reply
FR
Frans R's update04 Sept 2024, 12:32
Reviewer Update
HTTP Status 404 - Not Found
type Status reportmessageNot FounddescriptionThe requested resource is not available.
APP02

Did the withdrawal go through
FR
Frans R's update04 Sept 2024, 20:08
Reviewer Update
Membership not found error message Why ?
FR
Frans R's update05 Sept 2024, 10:25
Reviewer Update
i received no reply