NO 2 Pot Service

Good day

I am writing this as an valued customer and expecting service which I am not getting at all, we understand the delays with the 2 pot claims but in this day and age to have a system in place that's creates more stress and frustration should not be the case we have digital systems and yet yours are still prior 2020 your calls volumes, your whatsapp option and AF connect are not working this should have been smooth ,we have your competitors old mutual and momentum giving fast service to their customers while we stuck in dinosaur age. Your call back option are also not working at all. Can we just get service or a call back