NEVER USE ALEXANDER FORBES!! ***********, ***********, ***********!!

I wish i could give zero rating to AF!!! I submitted my claim to AF 5 weeks ago, i received an sms telling me SARS has declined my tax directive. I contacted SARS and they said they had no record of a directive under my name. I contacted AF and was asked to email my proof of SARS registration which i did immediately. 2 weeks later no news from AF, I called their call centre and was told the SARS story again, i called back SARS and was told that no directive had been app**** for. Again i called AF and this time they claimed they had no record of the documents which i had sent them, good thing i had copies in my email as proof that i had sent through. They then discovered that someone internally had been applying for my directive using an incorrect number, they promised to resolve it and call me. Nobody called me back and over the last 3 days i have used R240 calling them back and forth with no response, i have spoked to one Boitumelo Ndlovhu who promised to escalate the matter and call me and she never did, each time i call back i am told she is not on her desk. I have received an email from Zaina Xaba claiming the SARS story and i have informed them that SARS has requested a reference number for this declined application to date, they have ignored and sent me nothing.

Yesterday, a consultant at AF assured me that they had rectified their mistake and app**** for a new directive using the correct details but suprisingly late this afternoon, AF sent me the same sms claiming SARS has rejected my tax directive!!!

AF do you have any intentions of paying out my money? If not, please do let me know, i have used too much money calling your call center to no avail. I have emailed you several times over the last 5 weeks with no response!!

PEOPLE, WHATEVER YOU DO, DONT USE ALEXANDER FORBES!! YOU WILL BE MET WITH SERIOUS INCOMPETENCE AND FRUSTRATION AND LOSE MORE MONEY IN THE PROCESS WHILE THEY GAIN INTEREST ON YOUR MONEY AND NOT PAYING YOU OUT!!!