SN
Samantha N
1 reviews | Active since Mar 2021
05 Sept 2024, 06:28
Never Use Alexander Forbes
My husband has been trying since Monday to login and access his profile and error messages come up on the portal as well as the whatsapp number which they have now disabled, did they only find out now that the entire country was going to be moved to a 2pot system? Planning and management clearly was not a priority on their plate! Rather disappointing as well when you call in and the agent say speak to your HR, are their staff not skilled enough to assist with the issue at hand? Rather sad service from such a well know organization.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
05 Sept 2024, 09:09Dear Samantha
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply05 Sept 2024, 09:09
Official
Dear Samantha
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
SN
Samantha N's updateReviewer Update
05 Sept 2024, 09:32Good Morning,
"We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later". - sorry but this statement is now becoming an excuse and a get our of jail card for you guys... it's unacceptable, useres have been doing such with still no satisfaction or even human interaction for your poor planning...
Have some integrity and customer centricity if you value your customers!
"We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later". - sorry but this statement is now becoming an excuse and a get our of jail card for you guys... it's unacceptable, useres have been doing such with still no satisfaction or even human interaction for your poor planning...
Have some integrity and customer centricity if you value your customers!
SN
Samantha N's update05 Sept 2024, 09:32
Reviewer Update
Good Morning,
"We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later". - sorry but this statement is now becoming an excuse and a get our of jail card for you guys... it's unacceptable, useres have been doing such with still no satisfaction or even human interaction for your poor planning...
Have some integrity and customer centricity if you value your customers!
"We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later". - sorry but this statement is now becoming an excuse and a get our of jail card for you guys... it's unacceptable, useres have been doing such with still no satisfaction or even human interaction for your poor planning...
Have some integrity and customer centricity if you value your customers!