SH
Shameem H

1 reviews | Active since Mar 2009

19 Aug 2024, 11:52

Never put your money into Alexander Forbes

Never move your money to a preservation fund. I have been applying to Alexander Forbes to retire from the fund for the past month since I have been medically boarded. The trustees decided to decline me despite my medical reports stating that I am medical unfit to work. I am not sure how trustees can decide this as they were not the ones treating me since 2003. They are not my doctor's to decide whether I am able to work or not.

The fact that they can make me wait for over month and then send me a 1 liner email stating that my medical report is not sufficient. Do they want to visit me and check my condition? What the hell do they need? I still do not understand what gives them the right to state that I'm not unfit to work. That is my hard earned money which they refusing to give to me!!!!

After several complaints and complaints to pfa, no feedback. They just blatantly ignore me

Even sending emails requesting feedback they read it and ignore it. Complaints department at Alexander Forbes does nothing as well.

Its almost 2 months and nothing. If it was one of their friends or family members being medically boarded, trust me they would have been paid by now.. without a doubt.

Alexander Forbes is the worst company to invest your money with. Stay away from them

0
Replies (6)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply19 Aug 2024, 12:39
Official
Dear Shameem , 
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 
Customer Insights and Escalations 
SH
Shameem H's update19 Aug 2024, 12:47
Reviewer Update
Same reply on all my complaints but they do absolutely nothing about it!!!
SH
Shameem H's update19 Aug 2024, 17:20
Reviewer Update
You keep saying that you will provide feedback to pfa and pfa will let me know but no one can tell me when. Hive a turnaround time like every other company!!!!

Youu took one month just to decline me, Alexander Forbes is very ***********.now I must just wait inevitably!!!!
SH
Shameem H's update19 Aug 2024, 17:20
Reviewer Update
***********
SH
Shameem H's update19 Aug 2024, 17:21
Reviewer Update
I n c o m p e t e n t !
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply20 Aug 2024, 08:54
Official
Dear  Shameem , 
 
We hereby  confirm that an update was provided accordingly  
 
Kind Regards 
Customer Insights and Escalations