1 reviews | Active since Jun 2012

26 May 2025, 12:43

NEVER EVER USE THEM FOR ANYTHING

I am very unimpressed with this company and the worst part is I never signed up with them. I signed up for a retirement annuity and savings plan with Outsurance who SOLD that part of the business to these guys who have been nothing but a headache since day one. Now it's interfering with SARS and causing major issues for me and EVERY SINGLE NUMBER I CALL is the wrong person to speak to. They don't know their head from their tails. Absolutely USELESS!!! So much so my next complaint is going straight to the NCR because this company needs a full audit or shutting down altogether. Even reading the reviews of how other clients are being handled is just attrocious!

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply26 May 2025, 15:31
Official
Dear Gemma-Leigh At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided.     Kind RegardsCustomer Insights and Escalations