NM
Neill M
1 reviews | Active since May 2021
18 May 2021, 16:01
Neill
I have been waiting patiently for my provident fund payout but now that it has been a while I wanted some feedback on when it would be paid. After several queries on the app and online, still no answer. If you call their numbers you get no answer!! Why is AF always on time when taking my money but not when it needs to be paid?
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Alexander Forbes Financial Services's replyOfficial
19 May 2021, 17:00Dear Neill At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards
Client services
Client services
Alexander Forbes Financial Services's reply19 May 2021, 17:00
Official
Dear Neill At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards
Client services
Client services