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Aminah R

1 reviews | Active since Dec 2016

21 Dec 2016, 09:57

My own money I have to wait ages for!!!!!

<p>I left my company in November already unfortunately my provident fund was with this useless company! I called them as the timeframe they gacve me was 4-6 weeks. Since then everytime I call, it takes 4-6 weeks. I have heard that all along! They always saying it ''IN PROCESS'' This is the slowest and most frustrating ''PROCESS'' ever. They dont do payment from the 7-20 of the month? What lame excuse. This is my own money I PAY FOR AND I HAVE TO WAIT SO LONG. I understand it takes 4-6 weeks but its way past that . Now everytime I call I get told that! The slow process and laziness of your staff is unbelievable. </p>

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply21 Dec 2016, 10:07
Official

Good day abdullanhk,

Thank you for taking the time to advise us of the delays in your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Luan Du Preez