MM
Mphiwe M
1 reviews | Active since Feb 2023
16 Feb 2023, 09:44
My Money
Resigned in November, yet I’m still waiting for my funds, even people who resigned before have received their cash, but here I am waiting I don’t know for what, because url even bother to communicate with your clients and give continuous updates, one must call every single day only to be told different things by every consultant they speak to.
This matter is really urgent, I want my money that’s all.
Helpful (0)
Replies (4)0
Replies (4)MM
Mphiwe M's updateReviewer Update
16 Feb 2023, 09:45*people who resigned after me, have received their funds.*
MM
Mphiwe M's update16 Feb 2023, 09:45
Reviewer Update
*people who resigned after me, have received their funds.*
Alexander Forbes Financial Services's replyOfficial
16 Feb 2023, 10:25Dear Mphiwe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply16 Feb 2023, 10:25
Official
Dear Mphiwe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
MM
Mphiwe M's updateReviewer Update
17 Feb 2023, 13:00I haven't received my money even after a consultant sent me an email yesterday and ascertained me that the payment will reflect today.
They knock off soon,, so clearly I'm not getting it, because we doing things on your terms.
I'm actually ****ed
They knock off soon,, so clearly I'm not getting it, because we doing things on your terms.
I'm actually ****ed
MM
Mphiwe M's update17 Feb 2023, 13:00
Reviewer Update
I haven't received my money even after a consultant sent me an email yesterday and ascertained me that the payment will reflect today.
They knock off soon,, so clearly I'm not getting it, because we doing things on your terms.
I'm actually ****ed
They knock off soon,, so clearly I'm not getting it, because we doing things on your terms.
I'm actually ****ed
Alexander Forbes Financial Services's replyOfficial
17 Feb 2023, 13:52Good day Miss Mphiwe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will assist with your claim letter electronically as discussed.
Kind Regards
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply17 Feb 2023, 13:52
Official
Good day Miss Mphiwe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will assist with your claim letter electronically as discussed.
Kind Regards
Kind Regards
Customer Insights and Escalations