My grans shop would have served me better than AF! Frustrated

Yoh! Frustrating is not enough of a word to describe AF. I've called numerous times, no one gives you feedback or comunicates. You call, wait in line for what feels like hours and you still don't get the right answers. My claim has been in Payment Process for over a week now with everyone telling me, it will be paid anyday now, when exactly...? No one knows. I guess anyday now could be five years from now. The inconvenience this causes! Claim logged 4 April, we now in the middle of June and still 0!