KS
Kagiso S
1 reviews | Active since Dec 2020
29 Aug 2021, 22:36
My funds disappeared
My Rmil...preservation fund was moved without my consent. I logged in in Alex...online tonight and it was not there. Some *********** Financial Advisor has been insisting on moving it back to my ex-employer (which was weird to start with) without my consent. I sent him emails stating that that my funds must not be moved from the preservation fund, but when I check tonight my funds are not in my portfolio.
I'm going to the media, police, ombuds. I'm going everywhere!
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Alexander Forbes Financial Services's replyOfficial
31 Aug 2021, 11:12Dear Kagiso At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services
Alexander Forbes Financial Services's reply31 Aug 2021, 11:12
Official
Dear Kagiso At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services