MOST PATHETIC SERVICE EVEN THE COMPLAINTS DEPARTMENT PASSES THE BUCK TO SOMEONE ELSE

AGAIN IM WAITING FOR FEEDBACK ABUT MY CLAIM- SAME BULL**** GETS TOLD. EVEN THE COMPLAINTS DEPARTMENT SENDS THE QUERY OFF AND DONT ATTEMPT RESOLVING IT SO WHAT ARE THEY THERE FOR? TO COPY AND PASTE BULL**** EXPLANATIONS THAT IM SURE EVERYONE GETS. TERRIBLE TERRIBLE TERRIBLE SERVICE FOR SUCH A "PRESTIGIOUS " I DONT EVEN WANT THE SAME STUPID RESPONSE FROM ALEXANDRA FORBES . ILL DEF BE POSTING EVERYDAY AND ADVISE PEOPLE ON HOW LONG IT TAKES FOR THEM TO ANSWER TWO SIMPLE QUESTIONS.