DN
Daphney N
1 reviews | Active since Sept 2023
14 May 2025, 14:39
Most horrible service
I have had the most horrible experience with alexander Forbes, i have been trying to excess my AF connect for a week now, i called them 5 times already and they keep saying they will follow up with the AF connect team and get back to me but still not assisted, I am so disappointed on this service as we trust that our money is safe and easily accessible when we need it
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Alexander Forbes Financial Services's replyOfficial
14 May 2025, 14:42Dear Daphney,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply14 May 2025, 14:42
Official
Dear Daphney,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation