FK
Fundisisa K

1 reviews | Active since Nov 2019

14 Dec 2021, 13:53

Most Disgusting & Pathetic Financial Services Ever

A Forbes moved my 2012's pension fund to unclaimed, without declaring the Total Lump Sum Amount on the directive number linked to my tax number. This has inconvinenced and prevented me to successfully submit and complete my tax returns, unless Alexander Forbes fixes this error and declare the lump sum amount to SARS. The penalties from SARS are piling up against my name. I have received nothing but a pathetic and most unprofessional service from AF's customer care, ever since I tried to contact them.. And you'll wait for at least 45min to over an hour on the line trying to get through. Their admin and taxcnc email is absolutely unattended the only response I got was from the automated reply of their mailbox. Alexander Forbes is a total inconvenience to pension and provident fund holders and should be stopped Or shut down

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Replies (2)
FK
Fundisisa K's update14 Dec 2021, 14:32
Reviewer Update
Xolani from your customer care just phoned me now, after explaining my problem to him. He takes my ID number then puts me on hold for about 20minutes then drops the call. No explanation, no trying to resolve the matter, no nothing :/. You guys are an absolute-complete pathetic financial services
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply17 Dec 2021, 16:50
Official
Dear  Fundisisa 
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 
Client services 
 AAAA-1798