More than three months to execute a simple transfer out.

I initiated a transfer out on the 17th of September, and until today, the transfer has not been completed. I provided them with all the details to transfer my retirement funds to another provider, but they keep giving excuse after excuse for why it hasn't been completed. Every time I call they promise to escalate the matter. At this point, I have spent more time on the phone with them than they have spent on my instruction. It is as if I need to go to their offices in person and help them click buttons. I know these things can take time to conclude, but at this rate, I will retire before they even conclude—horrible service.