SG
Samantha G
1 reviews | Active since Nov 2020
20 Sept 2024, 22:58
Money reversed back to AF
Dear AFI am now beyond irritated! I claimed on the 5th and from day one everything has been a struggle!I finally started making progress. And finally on the 20th of September it closed my claim and the payment information was available.My money was not reflecting so I decided to check the main website with all the comments.The money wad reversed back to AF!!!!WHAT THE ACTUAL HELL! and no it is not my bank! I called them and they said they won't block any money entering my account. What is going on.I don't want to just cash this money in for fun! I need it desperately. Pls resolve this issue!***
Helpful (0)
Replies (2)0
Replies (2)SG
Samantha G's updateReviewer Update
20 Sept 2024, 23:54It says failed to validate
SG
Samantha G's update20 Sept 2024, 23:54
Reviewer Update
It says failed to validate
Alexander Forbes Financial Services's replyOfficial
22 Sept 2024, 17:08Dear Samantha,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply22 Sept 2024, 17:08
Official
Dear Samantha,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations