DR
Darren R
1 reviews | Active since May 2010
18 Mar 2025, 11:07
Money deducted for a financial adviser
I received a statement on my provident fund and noticed that a payment for a "financial service advisor" of almost R1000 a month is being deducted from my provident fund. I enquired as to what the payment is for and what this person does. The response was just to send me a form to terminate his services and the below mail "Please be advised financial adviser is the to assist with your investments from time to time when the need arises" I have asked for this person to call me to explain what this means, sent 3 follow ups and have had no response.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
18 Mar 2025, 11:12Dear Darren
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply18 Mar 2025, 11:12
Official
Dear Darren
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
DR
Darren R's updateReviewer Update
28 Mar 2025, 07:37My complaint was handled by the complaints department and the financial adviser also phoned me.
They were very professional and provided all the information I required.
Hopefully this was also addressed internally with the "client service" person who responded so unprofessionally to my initial query.
They were very professional and provided all the information I required.
Hopefully this was also addressed internally with the "client service" person who responded so unprofessionally to my initial query.
DR
Darren R's update28 Mar 2025, 07:37
Reviewer Update
My complaint was handled by the complaints department and the financial adviser also phoned me.
They were very professional and provided all the information I required.
Hopefully this was also addressed internally with the "client service" person who responded so unprofessionally to my initial query.
They were very professional and provided all the information I required.
Hopefully this was also addressed internally with the "client service" person who responded so unprofessionally to my initial query.
Alexander Forbes Financial Services's replyOfficial
28 Mar 2025, 07:51Dear Darren
Thank you for taking the time to share this feedback with us.
We are delighted to hear that you are satisfied with the service received.
I will be sure to highlight the feedback with regards to your initial interaction for the team to implement mitigating actions.
Kind Regards
Customer Insights and Escalation
Thank you for taking the time to share this feedback with us.
We are delighted to hear that you are satisfied with the service received.
I will be sure to highlight the feedback with regards to your initial interaction for the team to implement mitigating actions.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply28 Mar 2025, 07:51
Official
Dear Darren
Thank you for taking the time to share this feedback with us.
We are delighted to hear that you are satisfied with the service received.
I will be sure to highlight the feedback with regards to your initial interaction for the team to implement mitigating actions.
Kind Regards
Customer Insights and Escalation
Thank you for taking the time to share this feedback with us.
We are delighted to hear that you are satisfied with the service received.
I will be sure to highlight the feedback with regards to your initial interaction for the team to implement mitigating actions.
Kind Regards
Customer Insights and Escalation