NP
Nkateko P
1 reviews | Active since Dec 2019
11 Oct 2025, 22:25
missing funds
Made a claim on my Savings but the amount paid to me is less than what was claimed according to the balance that was on the savings account. Alexandra Forbes is not able to show be the previous balance before the claim to clarify the issue, even after sending multiple emails I am not assisted.
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Alexander Forbes Financial Services's replyOfficial
13 Oct 2025, 09:43 Dear Nkateko,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
Alexander Forbes Financial Services's reply13 Oct 2025, 09:43
Official
Dear Nkateko,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience