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Zintle B
1 reviews | Active since Jan 2025
01 Sept 2025, 09:43
Missing funds
I wrote a complaint 5 months ago regarding my provident fund with Alexander Forbes. They sent a generic message that they'll get back to me. Till this day no funds have been paid.
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
01 Sept 2025, 10:40 Dear Zintle, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply01 Sept 2025, 10:40
Official
Dear Zintle, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
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Zintle B's updateReviewer Update
01 Sept 2025, 11:08You said thar 5 months ago. Can't a real human respond.
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Zintle B's update01 Sept 2025, 11:08
Reviewer Update
You said thar 5 months ago. Can't a real human respond.
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Zintle B's updateReviewer Update
03 Sept 2025, 15:44When will you respond when i eventually write to the ombudsman?
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Zintle B's update03 Sept 2025, 15:44
Reviewer Update
When will you respond when i eventually write to the ombudsman?