Missing: Alexander Forbes. If anyone knows where they are please call

Customer service should be a benchmark for any successful business, i am wondering how Alexander forbes has got this far with this not being part of their vocabulary. Honestly, I have had few rare occasions whre i can say, there has been zero customer experience. Perhaps their Customer SLAs are to dissapoint, which means they are doing well. I call, nothing, I email, nothing. They quick o sign you up and put on **** fronts, take my money every month happily but when i want to update my account, they are missing in action. Please Please Please, due your due diligence and before investing anytime with these ghosts, rather check the competitions reviews. Customer experience is key and i rate this as one of the worst in SA.