aB
aishaa B
1 reviews | Active since Jun 2013
18 Nov 2020, 12:09
Mismanaged Client services and NO RESPONSE !
Wish I could give 0 stars . Cannot get any response or feedback, have spent 100s on airtime, logged a Facebook complaint as well as complaint on their website ( ref UXR-776) My fund shows R0 suddenly yesterday after I asked it to be paid out 21 oct . What does this mean ? When will my fund pay out? ANY feedback or answers would be appreciated. Why would anyone want to continue a fund with a company that is so grossly mismanaged in terms of customer service
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
18 Nov 2020, 14:48Dear aishaa C Thank you for taking the time to advise us of the service that you experienced.I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided. Kind Regards,
Client Services
CXQ-075
Client Services
CXQ-075
Alexander Forbes Financial Services's reply18 Nov 2020, 14:48
Official
Dear aishaa C Thank you for taking the time to advise us of the service that you experienced.I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided. Kind Regards,
Client Services
CXQ-075
Client Services
CXQ-075
aB
aishaa B's updateReviewer Update
18 Nov 2020, 19:07I hope you will your colleagues promised me the same and I didn’t even get a call back !
aB
aishaa B's update18 Nov 2020, 19:07
Reviewer Update
I hope you will your colleagues promised me the same and I didn’t even get a call back !