PR
Philip R
1 reviews | Active since Mar 2022
03 Nov 2025, 16:45
Management reside in IvoryTowers and are inaccesible to customers.
I would not recommend doing business with this company. When one has a problem and you try to obtain information about your situation you find it impossible to contact anyone in management. One can only communicate with help desks which seem to respond with scripted replies and ignore requests for management escalation. The appearance is one of a company in which management is happy to remain invisible and totally oblivious of the level of customer disatisfaction.
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
04 Nov 2025, 09:34Dear Philip,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply04 Nov 2025, 09:34
Official
Dear Philip,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
PR
Philip R's updateReviewer Update
04 Nov 2025, 12:25Your reply really exposes serious problems at Alexander Forbes. It is a standard scripted response that all complainants receive to complaints posted on Hello Peter. Also the statement that “At Alexander Forbes, our clients are important to us” is a statement of fact not policy. Clients are important as without clients Alexander Forbes would go out of business. The fact that it does not state that “At Alexander Forbes a high level of client satisfaction is important to us” informs one that management at Alexander Forbes are either unaware or do not care whether client’s complaints are being handle to the satisfaction of the client. Failing to address client satisfaction will ultimately result in Alexander Forbes having no clients, not even important clients.
I would like my feedback to include a response from your CEO stating what policies he has in place to comprehensively address and effectively measure the client level of satisfaction with complaint resolutions.
PR
Philip R's update04 Nov 2025, 12:25
Reviewer Update
Your reply really exposes serious problems at Alexander Forbes. It is a standard scripted response that all complainants receive to complaints posted on Hello Peter. Also the statement that “At Alexander Forbes, our clients are important to us” is a statement of fact not policy. Clients are important as without clients Alexander Forbes would go out of business. The fact that it does not state that “At Alexander Forbes a high level of client satisfaction is important to us” informs one that management at Alexander Forbes are either unaware or do not care whether client’s complaints are being handle to the satisfaction of the client. Failing to address client satisfaction will ultimately result in Alexander Forbes having no clients, not even important clients.
I would like my feedback to include a response from your CEO stating what policies he has in place to comprehensively address and effectively measure the client level of satisfaction with complaint resolutions.