RD
Ronelle D
1 reviews | Active since Jul 2021
24 Feb 2025, 18:55
Making it as difficult as possible
Seriously struggling a month now to proof that my kid is still studying...Now they tell me they called Skills Acadamy and claim she is not studying coz there is money outstanding ***...she started end of January first payment is tomorrow 25 February so please inform me what money is outstanding...Skills Acadamy sent me a proof of studies letter on the 20th of February stating she is a full time student with them I sent it to Alexander forbes aswell..now this nonsense..after I pay my kids first installment for her studies tomorrow Im sending you the statement lets see what nonsense you come up with after that
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Alexander Forbes Financial Services's replyOfficial
25 Feb 2025, 07:59Dear Ronelle,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply25 Feb 2025, 07:59
Official
Dear Ronelle,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation