M
Mandisa
1 reviews | Active since Apr 2025
06 Feb 2026, 10:02
Make it easy to contact for help.
It's impossible to reach these guys when you need help. the form on the AF Connect site does not work. I then submitted a form with another service. These guys called but can't help me because of the service i require. They don't have info.
I wish they had forms on the site for things you want to do. All it does it show u your dashboard, statement. Then have a button for a form that does not work that gaslights u into thinking ur the problem and haven't filled in all the info.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
06 Feb 2026, 10:04 Dear Mandisa
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply06 Feb 2026, 10:04
Official
Dear Mandisa
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
M
Mandisa's updateReviewer Update
10 Mar 2026, 13:32Hi
Thank you for responding. Things are quiet again with your people. I keep getting sn automated email saying they tried to call me to verify some information. When i respond back they respond with that same email.
Why can they not write to me to get that info if a fone call fails? I dont know where we are in the process.
Thank you for responding. Things are quiet again with your people. I keep getting sn automated email saying they tried to call me to verify some information. When i respond back they respond with that same email.
Why can they not write to me to get that info if a fone call fails? I dont know where we are in the process.
M
Mandisa's update10 Mar 2026, 13:32
Reviewer Update
Hi
Thank you for responding. Things are quiet again with your people. I keep getting sn automated email saying they tried to call me to verify some information. When i respond back they respond with that same email.
Why can they not write to me to get that info if a fone call fails? I dont know where we are in the process.
Thank you for responding. Things are quiet again with your people. I keep getting sn automated email saying they tried to call me to verify some information. When i respond back they respond with that same email.
Why can they not write to me to get that info if a fone call fails? I dont know where we are in the process.