M***2 Incompetant STAFF
<p>Alexander Forbes serveses is unbelievable!!! 2015 you phone us for a payment due to me, and get told we need to send you documents so you can process payment, well what a joke we sent you the documents and because of incompetant staff the payout was not done. </p> <p>Now I cannot complete my tax return due to an accrued amount.... Lets phone Alexander forbes and find out about this payout! Well my oh my it Takes you 2 weeks to sort this out, and guess what? You have still managed to mess up my tax return submission because you accrued for the money in 2016 financial year and app**** for a directive in the 2017financial year....</p> <p> </p> <p>Really I would of thought a company of your calabre would be more competant, and more efficient staff working for you!!</p> <p> </p> <p>I seriously hope that you would maybe consider training your staff and getting your act together. Now I need to go into a SARS office and explain your incompetance!! </p> <p> </p> <p>I find this unacceptable!! </p>
Dear lizelle-van-tonder,
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that the client confirmed that the query was resolved in our telecom on 11/08/2016.
Kind Regards,
Kusha Naidoo
Dear lizelle-van-tonder,
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that the client confirmed that the query was resolved in our telecom on 11/08/2016.
Kind Regards,
Kusha Naidoo
Yes the 11/08/2016 is the the date that you actually finalized the claim and payment was received, however with you finalizing the claim in the 2017 tax year, and accruing for it in the 2016 year you have a created a mess with SARS.
But non the less, lets hope going forward you and the staff at Alexander Forbes, have learnt a lesson here and the next person will not have to go through the same as we have had to.
Yes the 11/08/2016 is the the date that you actually finalized the claim and payment was received, however with you finalizing the claim in the 2017 tax year, and accruing for it in the 2016 year you have a created a mess with SARS.
But non the less, lets hope going forward you and the staff at Alexander Forbes, have learnt a lesson here and the next person will not have to go through the same as we have had to.