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Hi I am experiencing difficulties regarding my provident fund claim I submitted my claim on the 8th of december2020 to Alexander Forbes same day I recieved an SMS from them stating that they have received my claim they will finalise my claim within 4 weeks after they have recieved all relevant documents and my last month contribution..since that time I never been in contact with them up until January after the 4 weeks they told me about was over n no payment or update was done on my behalf since I am their client,I tried to get hold of them several times with no luck up until I was assisted via their Facebook post which I made a comment on then that's when someone from them said I must give my details she will escalate to the complaints and that happened I was assisted by Mr roxan from the complaints team he said that he is the one who is going to deal with my claim it was on the 7th Jan that time..we kept on communicating via email giving me updates on my claim on Monday the 18 he sent me an email telling me that they sent documents to SARS n that they got them back and they will do payment because they had all relevant documents to date I have not recieved my money!!!why ddnt they pay attention when i submitted my claim why only when i put pressure on them that they put attention they neglected my claim from day one up until i had to go to complaints team to get assistance which as well has not done me any good because i am still not paid its just promises i have family i have child we are under strain its not ok to go to bed hungry while you know someone out there is making fool of you with your own money justice must be served this company is failing bigtime!!!i am asking again because i sent emails to mr roxan since monday bt something strange he doesnt reply now i dont know why because i am asking him when can i expect my money since he said they can start paying my money on monday the 18th