Lump sum payout , still not done after almost 4 months

I went on pension at the end of February , and submit my paperwork via our HR Dept 3 months in advance , as requested.I requested a lump sum payout to settle my bond and car.When i enquire about the payout in April , i was told they migrated to a new system , as of the 1st of April and it will take 6 - 8 weeks to be completed , before they can assist me.We are in June now and still no definite answer on when the payout will be done.According to the last e-mail from them they are working on a backlog.The first time i talk to somebody at AF , in April , i was told, according to the system they did receive my paperwork in February. If February's application is not part of their ''backlog'' , i don't know what is. In the meantime i still need to pay my bond and car every month , which start to drain my savings.Reading all the negative complains , it is the same every time with the same reply from AF.If their clients are ''important'' , as they claim , they should start investigating all these complains.All i want is my lump sum payout.