Loss of R2000 per checkbox on withdrawal form, and twice as many resubmissions as the checkboxes - still stuck in the same place

My experience with Alexander Forbes has been extremely disappointing. I’ve now submitted my withdrawal forms more times than the checkboxes, and spoken to twice as many people as there are checkboxes on the form - yet my request is still not resolved because every time this checkbox was ticked or that one was left out.

I’ve spoken to Sibahle Buthelezi, Sbonga, Faith Mkhize, Sebeka, Saul Mhlongo, Xolani Cisana, Mpho Mutluli, Thuli, Amanda, Lerato, Kewagile, and Zolani Ngcobo; each giving different and often contradictory instructions about which boxes to tick or leave blank.

At this point, I estimate I’ve lost over R2,000 in interest for every checkbox on that form due to these unnecessary delays. The process has been stressful, costly, and completely unreasonable for a simple withdrawal.