nU
nikita U
1 reviews | Active since May 2013
05 Apr 2023, 17:48
Long wait to receive funds
I made a withdrawal claim early March 2023 and haven't received the funds. The claim number is ***. The person I spoke today advised that there's some sort of error on the tax of the claim and that she's going to submit a query on it. I don't understand why AForbes didn't contact me to notify me. What I also don't understand is why it's taking them so long to process this withdrawal claim. I don't want to wait any longer.
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
06 Apr 2023, 07:21Dear Nikita
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply06 Apr 2023, 07:21
Official
Dear Nikita
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
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nikita U's updateReviewer Update
12 Apr 2023, 15:42The last update received was on 10 April 2023 and they advised they'll provide further feedback the 11th by close of business. I haven't heard anything since the 10th.
nU
nikita U's update12 Apr 2023, 15:42
Reviewer Update
The last update received was on 10 April 2023 and they advised they'll provide further feedback the 11th by close of business. I haven't heard anything since the 10th.
Alexander Forbes Financial Services's replyOfficial
12 Apr 2023, 15:48Dear Nikita
Thank you for taking the time to bring this to our attention. We can confirm that feedback was provided to the email address listed.
Kind RegardsCustomer Insights and Escalations
Thank you for taking the time to bring this to our attention. We can confirm that feedback was provided to the email address listed.
Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply12 Apr 2023, 15:48
Official
Dear Nikita
Thank you for taking the time to bring this to our attention. We can confirm that feedback was provided to the email address listed.
Kind RegardsCustomer Insights and Escalations
Thank you for taking the time to bring this to our attention. We can confirm that feedback was provided to the email address listed.
Kind RegardsCustomer Insights and Escalations