LONG OVER DUE PAYMENT

On 1/03/2015 I resigned from my previous employer Bidvest Bank, I called Alexander Forbes to find out about the claim process and was told that processing of the claim only starts once the last contribution has been received which I was ok with, on the 8th I received an sms that said that processing of the claim has begun I should expect feed back from alexander forbes with in the next 10 working days which fell due on the 17/04/2015, on the 17th I called and I was told to wait 5 more days after 5 days I called and spoke to Lindiwe who told me she was going to log a call and that could take up to 5 days, the following day I called and I spoke to Nolee who tried to assist me but unfortunately the payment was rejected due to my surnames not matching because I was using my married surname with my previous employer but what I do not understand is that when I filled in the form I specified that I was still using my ****en surname on my bank account, I called and spoke to Nadine who advised me to go into the bank to have it changed I did and I emailed the documents to [Email Removed] on the 28/04/2015 and then called to confirm receipt on *** which was confirmed, but no payn <div><br></div><div><em>(Supplier name changed from Alexander Forbes Insurance to Alexander Forbes Financial Services by Hellopeter.com)</em></div>