Life Policy lapsed after debit order changed months ago.

I have just about had enough now, the level of incompetence in this company is staggering and out of control, my life policy was changed without authorization or my knowledge, amounts changed and even canceled after all supporting documentation was provided for debiting my account that has been in a very positive sum for years now so funds not an issue, this is deliberate incompetence, I would advise anyone if you have a life policy with AF and you really love your family DO NOT rely on this company to honor your claim in the event of your death they will stiff your family exactly like they are attempting to do with me, they have become a joke in the industry an absolute laughable cliche.