Lies, empty promises and a waste of my time

My claim was submitted in January and I have received nothing as of yet. I was sent an sms on the 3rd of Feb saying that there was a bank authorization issue. I contacted them the day of which they said they needed me to send my ID and bank statements. They said it would take 76 hours to process my claim. 76 hours later, nothing. I called back and they said they would log an escalation and give me feedback the following day. No feedback came so I called again and new agent called and said they would escalate again and they would give me urgent feedback.... No feedback came. I called again.... same thing this time. I told the agent that I was promised multiple times that I would be given feedback, his words were, "sir, don't worry, I promise I will give you feedback tomorrow, trust me."

And guess what? NO FLIPPING FEEDBACK!

I contacted them again and asked to speak to a manager, I was put through to a gentleman by the name of Neo Maloy. I expressed my frustration as I was about to have a breakdown by the poor service I had been given so far. He finally could give me answer as to why it had not yet been paid out and said there was an anomaly with my claim to do with my previous employer. He said he would phone me the following day at 1pm with feedback as to what needs to be done. I told him that I don't trust that as I had been promised the same thing by multiple agents. He provided me with his email address and said that if I did not get back to him, I could just email him and he would phone me back within 10 minutes. I sent a follow mail the following morning with no response do I figured he had committed to 1pm so let me wait. 1pm came and went so I emailed him again.... no feedback. Some time later I was tired of waiting so I phoned and asked to speak to him. After waiting some time on hold I was put through. He told me that he only received a response late the previous evening and he had "been having problems with his mail" and that is why he didn't call me back. Once again he committed to giving me feedback before the end of the day. Again, he didn't call me back. Today I waited until mid-day and sent him an email explaining that I would be going to hellopeter and that he could get back to me with a final chance before I took it any further. I phoned for him again and was first told they could not get through to him, I told them to try again. I eventually after waiting again a long time on the phone he said he had no answers for me and said he would phone me at 4pm on the the dot. Obviously this was another lie from him but you know what, I thought let me give him the benefit of the doubt.... boy, what an idiot I was. I phoned the call center again and demanded to speak to him but he refused to speak to me.

Neo, if you are a supervisor and you lie and make empty promises like this to customers, I feel sorry for Alexander Forbes as they have put their trust in the wrong hands.