Lies and pathetic service

I finished off at company August so Alexander Forbes had to disinvest my last payment end August and send tax directive to Sars. On calling them and emailing Jabulile he informed me in writing on the 9th September money will be disinvested andtax directive sent to Sars on the 10th.When this didnt happen I sent another email and Bruce McDonald(Intermediary service and support) responds saying he has no idea why the agent sent me this email as money will be disinvested the 15th and tax directive sent to Sars 2 days later. I called Sars now and they have received nothing.Called Alexander Forbes and the agent is speechless. All I want is the truth as to what Alexander Forbes is doing with my money. Sick of your lies and ********. How difocult can this task be