KB
Kols B
1 reviews | Active since Apr 2024
19 Apr 2024, 19:27
Let's put you to test
Today I called your call centre had a good service after I have been told your system was down for 3 weeks to submit . Reading from reviews it looks like you have backlog or processes are not in place. Why the operations manager is not taken to task by the fund principals. Or get a competent team to run operations My ref is *** I hope your meet your TAT. I will be back here.
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Alexander Forbes Financial Services's replyOfficial
22 Apr 2024, 08:04Dear Koliswa, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply22 Apr 2024, 08:04
Official
Dear Koliswa, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations