Learn to listen

Very *********** call center agent who is clueless and does not listen to what you are trying to explain to them.That is when someone eventually does decide to answer the phone.Honestly,this is the face of your company,at least train your staff appropriately.The more I try to explain there is a mistake on a document you e-mailed me,the more the agent says I must contact a third party,not Alexander forbes...Huh???/