MJ
Matjie J
1 reviews | Active since Oct 2020
20 May 2022, 13:41
Lack of urgency
I have been requesting for a policy /benefit statement since the 5th of May, today it's the 20th May, it surely can't take that long to just send a statement. I have called and been told a follow-up email will be sent to the administrator but nothing happens. I'm just wondering what is going to happen when it comes to actually claiming the funds. I need that statement urgently please. This is horrible service!
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
20 May 2022, 15:06Dear Matjie,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
AAAA-4756
Alexander Forbes Financial Services's reply20 May 2022, 15:06
Official
Dear Matjie,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
AAAA-4756