Lack of service, no communication, unexplained delays.

I am completely disgusted in the way Alexander Forbes' are managing their two-pot withdrawal system. Disappointed that such a large company has closed off all means to communicate with them. It's simply impossible to pick up the phone and speak to a consultant and leaves me wondering if they were unprepared to handle the influx of requests, while other companies appears to be geared to deliver reliable customer service. The service I've received from AF has been horrible. I have no idea if my withdrawal is being delayed because I need to submit documents as this was not communicated to me. My claim has been pending payment for 13 days, even after the SMS stated 5-10 working days. The only means I have to query this is via email and even then there is a 3 day working day waiting period.