LT
Linda T
1 reviews | Active since Dec 2022
03 Dec 2022, 11:32
Lack of service
No managing of expectations (i.e. advising of turnaround times), no advising if any additional information is required to complete a request. In fact absolutely no response at all.
Very disappointed with the lack of service.
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
06 Dec 2022, 09:04Dear Linda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply06 Dec 2022, 09:04
Official
Dear Linda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
LT
Linda T's updateReviewer Update
12 Dec 2022, 07:05Good day
An apology from your side but still you have not contacted me to date. Absolutely appalling.
An apology from your side but still you have not contacted me to date. Absolutely appalling.
LT
Linda T's update12 Dec 2022, 07:05
Reviewer Update
Good day
An apology from your side but still you have not contacted me to date. Absolutely appalling.
An apology from your side but still you have not contacted me to date. Absolutely appalling.