Lack of follow-up, no feedback

I resigned from a company that misspelt my name on my payslip and provident fund. The provident fund was administrated by Alexander Forbes. I called Alexander Forbes on 17.04.15 to find out when the funds would be disbursed. The call centre agent told me that the monies were processed and the funds would 'hit' my account over the weekend. I called back on Monday and found out that the funds could not be disbursed as there was a discrepancy with the spelling of my name. I sent a bank certified copy of my ID and bank statement. I called the call centre to find out if they received the documentation- I waited whilst the agent collected it from the fax machine and checked it. She advised me to call back in 2-3 days to see when the monies would be reprocessed. I called the call centre AGAIN on 23.04.15 only to find out that Alexander Forbes reprocessed the payment BUT did not amend the spelling of my name as per the faxed proof of banking that I sent on Monday. So the payment was rejected once again. To date, NO ONE has bothered to call me or tell me when the payment will be processed - I will have to call back, I guess.