Lack of communication, stagnant claim processing and no idea of what customer service is all about

5 months of trying to get payment for a policy which matured in 2015 but AF had no idea of how to process it. They have been flagged for non compliance with regard to legislation and have failed to get their house in order for a reputable financial company (Old Mutual) to be satisfied enough to transfer funds to AF to pay to me the beneficiary of the policy. They have been reported to the Ombudsman but that process takes 3-5 months. Although AF continually promises (last email from them was 26 March promising to an update on the instruction to me shortly) but am still waiting as usual. A terrible company which I would never invest in again.